13th Annual Zebra Shopper Study

Now is the Time for Tech-Empowered Associates

This exclusive Infographic summarizes information from Vol. 2 of the Shopper Study. 

For the last 13 years, Zebra has conducted a Global survey of retail executives, associates and shoppers about current and developing retail shopping trends. The results of these surveys are analyzed and reported in their Annual Shopper Study.

Released earlier this year, Volume 1 of the 2021 Shopper Study revealed the concerns of the retail industry about the rapid, sweeping changes caused by the COVID-19 pandemic. Volume 2 follows up the first Volume with further insights from retail industry insiders.

2021 Shopper Study Vol 1

2021 Shopper Study Volume 1

The Essential Shopper Experience: Safety, speed and convenience.

Shoppers are concerned. Retailers are concerned. Yet the biggest threat to retail isn’t COVID – it’s addressing shoppers’ basic pain points and accelerating investments in the essential technologies that will make an impact. Challenge what you think you know about retail, shoppers, technology and COVID-19 with insights from Zebra’s 13th annual Shopper Vision Study.

2021 Shopper Study Volume 2

The Retail Imperative: Empower Associates, Exceed Expectations and Create Loyal Customers

As retailers and shoppers grapple with the realities of a world forever changed by COVID-19, online and in-store technology investments are accelerating to keep pace with rapidly shifting demands. Get the latest insiders’ perspectives from Zebra’s 13th annual Shopper Vision Study Volume 2.

2021 Shopper Study Vol 2