Can your mobile workforce wait days for issues to be resolved?

Mobile computing environments have become increasingly complex in recent years, and users continually encounter issues that require immediate attention and support. The line of business performance, as well as customer service metrics suffer when mobile workers cannot use the tools necessary to perform their job. At times, these users need reliable access to trained professionals for urgent and immediate help. Without proper and rapid assistance, the business process and people dependent upon mobile computing can grind to a halt, thus degrading operational efficiencies and customer service levels.

Can you keep up with the increasing requests for mobility in your business?

OPI's MobileGuard services provide a single point of contact to support and manage all of your mobility and wireless infrastructure service needs. Our associates will help you match your individual support needs to the appropriate MobileGuard services. These services include 1) Enterprise Mobility Management for devices and wireless networks, 2) Help Desk & Technical Support, 3) Depot Service, and 4) Fleet Management. Outsourcing your mobility support needs to OPI will reduce your total cost of ownership by leveraging our trained technicians and our expert knowledge.

Depot Service by Replacement

Many businesses can't afford down-time or a shortage of mobile devices out in the field. When workers do not have the tools to perform daily tasks and service customers, everyone suffers. OPI offers replacement device services that enable the end user to quickly receive an advanced replacement of a broken mobile device so that they’re up and running immediately. The replacement unit shipped to them will be ready for use, configured for their operation and loaded with their application(s). This dedicated service ensures that the platform for productivity and customer care is restored quickly and reliably. There are different service options available as to the timing of when the replacement unit is shipped and the defective unit is returned. Depot service by replacement is offered in conjunction with authorized manufacturer repair service, which enables the device manufacturers to focus on what they do best, repair devices. Our services team and engineers can then focus on what we do best, deliver configured, replacement units to the right user at the right time.

OPI Depot 7 Step Process

Enterprise Mobility Management Service

Optical Phusion Inc provides a comprehensive mobility management platform that supports and secures mobile devices, smartphones and wireless network infrastructure using industry-leading device management software with remote help desk functionality. OPI packages this management service to include management software hosted by a SAS70 certified NOC, incident management and reporting, scheduled software updates and problem diagnosis in an all inclusive monthly subscription. Most importantly, our technical teams can take control of your mobile devices and walk the user through a technical diagnosis while they are holding the mobile device in their hands. This includes performing complex management tasks; adding, updating and removing device software; changing settings; troubleshooting problems by assisting end-users remotely; reducing time to resolution and shipping costs, and improving the end-user experience. We also manage the security policies necessary to disable the device and remove sensitive business intelligence and customer data if the device is deemed lost or stolen.

Help Desk & Technical Support

Help Desk is a comprehensive service which allows customers to request technical support or help on any type of mobile computing and wireless network issue. They gain access to trained OPI professionals, who will walk them through triage, troubleshooting, diagnosis, and remedy of the reported problem.

Fleet Management

Deploying devices can be a daunting task, especially to hundreds or thousands of mobile workers and locations. We understand that as your business evolves, your staff and your locations will also evolve. Our fleet management services will handle the ongoing deployment, retrieval and other changes to your mobile environment. This will allow you to focus on your core business and give you the confidence that you have image-level consistency throughout your installed base, wherever you have mobile workers deployed. These assets are tracked and reported on so that you can update your appropriate business applications.